Zoi'A Spa & Salon
Janesville, Wisconsin
Effective Date: October 29, 2026
Last Updated: October 29, 2026

​

At Zoi'A Spa & Salon ("Zoi'A," "we," "our," or "us"), we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, schedule appointments, purchase products or services, communicate with our team, or participate in our email and text messaging programs.

By using our services or providing information to us, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, we will obtain that consent separately.

 

1. Information We Collect

Depending on how you interact with Zoi'A, we may collect:

• Contact information: Name, email address, phone number, mailing address, and other contact details you provide.

• Appointment information: Scheduled services, service providers, appointment history, preferences, and booking-related communications.

• Purchase information: Product purchases, gift card purchases, service transactions, memberships, packages, and payment-related records.

• Service preferences: Information you voluntarily provide to help us personalize your salon or spa experience, including relevant service history, preferences, and consultation information.

• Communication preferences: Your email and SMS marketing preferences, consent records, and opt-out requests.

• Website information: Device information, browser type, website interactions, and information collected through cookies or similar technologies, where applicable.

• Guest communications: Messages or inquiries you send through our website, email, telephone, social media, or text messaging services.

We collect information directly from you, through your interactions with our services, and through service providers that help us operate our business.

 

2. How We Use Your Information

We may use your information to:

• Schedule, confirm, manage, and modify appointments.

• Provide salon, spa, and retail services.

• Respond to guest questions and requests.

• Communicate appointment-related information and relevant service updates.

• Process payments, purchases, gift cards, and service packages.

• Maintain guest records and preferences.

• Send marketing emails and promotional text messages when we have the appropriate consent.

• Share news about services, available appointments, special offers, events, and products.

• Improve guest experience, customer service, website functionality, and business operations.

• Maintain security, comply with legal requirements, and prevent misuse of our services.

We do not require guests to consent to promotional text messages as a condition of purchasing products or services.

 

3. Text Messaging and SMS Privacy

Zoi'A may offer text messaging for appointment communication, guest service, and promotional marketing.

​

Appointment and Guest Service Messages

Depending on your communication preferences and applicable consent, we may send texts concerning:

• Appointment confirmations and reminders.

• Schedule changes or cancellations.

• Responses to guest-initiated inquiries.

• Important service-related information.

• Other communications necessary to assist with your appointments or requests.

 

Promotional and Marketing Messages

With the appropriate consent, we may send promotional text messages about:

• Special offers and seasonal promotions.

• Salon and spa appointment availability.

• New services and products.

• Events and guest appreciation opportunities.

• Retail promotions, gift cards, and other Zoi'A news.

 

Promotional messages may be sent using our authorized messaging service providers, including Textel where applicable.

Consent to receive promotional SMS messages is optional and is not required to make a purchase or receive services.

Message frequency may vary. Message and data rates may apply.

 

SMS Opt-In Information

We respect the privacy of your text messaging consent.

Mobile information, including SMS opt-in information and consent records, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile phone numbers and other information necessary to deliver Zoi'A messages with service providers acting on our behalf. These providers may process this information only to perform authorized services for Zoi'A, subject to applicable contractual and legal protections.

 

Opting Out of SMS Messages

You may withdraw consent to promotional text messaging at any time by replying STOP to a promotional message.

You may also contact Zoi'A directly to request removal from promotional communications.

For assistance with our SMS program, reply HELP to the messaging number or contact our team using the information below.

We will honor valid opt-out requests in accordance with applicable law. After an opt-out, you may receive a confirmation message acknowledging your request.

Opting out of promotional SMS does not necessarily stop separately authorized appointment-related or transactional communications. You may request to stop those communications as well, subject to legally permitted exceptions.

For additional details, please review our SMS Terms & Conditions, available on our website.

 

4. Email Marketing

Guests who subscribe to Zoi'A promotional emails may receive information about services, products, events, special offers, and business updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.

Unsubscribing from promotional emails does not automatically unsubscribe you from SMS marketing, or vice versa. You may manage each communication preference separately.

 

5. How We Share Information with Service Providers

We may work with trusted third-party service providers that assist with operating our salon and spa.

These may include:

• Appointment scheduling and salon management platforms, including Meevo.

• Text messaging and marketing platforms, including Textel if activated.

• Email marketing providers.

• Payment processors.

• Website hosting and technology providers.

• Analytics, customer support, and other operational service providers.

We provide these providers only with information reasonably necessary to perform their authorized services for Zoi'A.

We do not sell or share customer SMS opt-in lists or consent information for third-party marketing purposes.

We may also disclose information when required by law, to respond to lawful requests, protect rights and safety, or support authorized business transactions, subject to applicable privacy obligations.

 

6. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect guest information against unauthorized access, disclosure, misuse, and loss.

However, no electronic transmission or storage system can be guaranteed completely secure.

We encourage guests not to send sensitive payment information or other highly confidential information through ordinary text messages or unsecured communication channels.

 

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, fulfill legal and accounting obligations, resolve disputes, and maintain records of communication consent and opt-out requests.

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer needed, we take reasonable steps to delete or otherwise securely manage it in accordance with applicable policies and laws.

 

8. Cookies and Website Technologies

Our website and authorized service providers may use cookies or similar technologies to support website functionality, understand site usage, and improve the guest experience.

Your browser may provide tools to restrict or disable certain cookies.

 

9. Your Privacy Choices

You may contact Zoi'A to:

• Request access to or correction of personal information we maintain.

• Update your contact information.

• Change email or SMS communication preferences.

• Request that we stop sending marketing communications.

• Ask questions about how your information is used.

• Request deletion of information, subject to applicable legal, operational, and recordkeeping requirements.

We will review and respond to requests in accordance with applicable laws and reasonable identity-verification procedures.

 

10. Wisconsin Residents

Zoi'A Spa & Salon operates in Janesville, Wisconsin, and respects applicable Wisconsin consumer protection and telephone solicitation laws, including Wisconsin Statutes § 100.52 and applicable provisions of Wisconsin Administrative Code Chapter ATCP 127.

Where applicable, we follow requirements concerning telephone and text message solicitations, consumer consent, and requests to stop marketing communications.

We also comply with applicable federal communications and consumer protection requirements, including the Telephone Consumer Protection Act (TCPA) and related regulations.

 

11. Children's Privacy

Our website and marketing programs are not intended to independently solicit personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without legally required parental consent, we will take appropriate steps consistent with applicable law.

Parents or legal guardians may provide information necessary to schedule and manage appointments for minors.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

Updates will be posted on our website with a revised effective or last-updated date.

 

13. Contact Us

For questions regarding this Privacy Policy, personal information, or communication preferences, please contact:

Zoi'A Spa & Salon
Janesville, Wisconsin

Phone: 608-554-3101
Email: guestservices@zoiaspasalon.com
Website: www.zoiaspasalon.com